Last updated 17 March 2023
WHAT PERSONAL INFORMATION DO WE COLLECT FROM THE PEOPLE THAT VISIT OUR WEBSITE?
When ordering or registering on our site, these are types of Personal Data are collected:
Personal details e.g., Name, Surname, Hidden name (if any), etc.
Contact details e.g., Mailing address, E-mail address, Phone number, etc.
Account details e.g., Username, Password, Transaction History, etc.
Location information and information about your device e.g., IP Address, Cookie ID, Activity Log, etc.
We may collect, use or disclose your sensitive personal data when we have obtained explicit consent from you or where necessary for us as permissible under law.
If you are under the age of 20 or having legal restrictions, we may collect use or disclose your personal data. We require your parents or guardian to be aware and provide consent to us unless allowed by applicable laws. If we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers.
WHEN DO WE COLLECT INFORMATION?
We collect information from you when you place an order or enter information on our site.
HOW DO WE USE YOUR INFORMATION?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To provide you with access to the Services, including to register you as a user of the Services and to enable to you to set up an account and to sell tickets via the Services.
To process payments of products or services.
To improve products, services, or user experiences.
To personalise user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To conduct marketing activities and promotions, we may contact you in the future for our marketing and advertising purposes, including without limitation, to inform you about services we believe might be of interest to you.
To share and manage information within the organisation and partners by making the information available in event software for legitimate business purposes. Partners may use this information to provide support, and may keep a record of communication with you.
To comply with our Terms and Conditions.
To comply with laws, rules, and regulatory authorities.
You can exercise your rights under the PDPA upon the effectiveness of the provisions in relation to rights of data subjects, details are as follows:
Withdrawal of consent: If you have given consent to us to collect, use or disclose your personal data whether before or after the effective date of the PDPA, you have the right to withdraw such consent at any time throughout the period your personal data available to us, unless it is restricted by laws or you are still under beneficial contract.
Data access: You have the right to access your personal data that is under our responsibility; to request us to make a copy of such data for you; and to request us to reveal as to how we obtain your personal data.
Data portability: You have the right to obtain your personal data if we organise such personal data in automatic machine-readable or usable format and can be processed or disclosed by automatic means; to request us to send or transfer the personal data in such format directly to other data controllers if doable by automatic means; and to request to obtain the personal data in such format sent or transferred by us directly to other data controller unless not technically feasible.
Objection: You have the right to object to collection, use or disclosure of your personal data at any time if such doing is conducted for legitimate interests of us, corporation or individual which is within your reasonable expectation; or for carrying out public tasks.
Regarding how users can exercise their data erasure rights, users can contact us via email or other channels and we will delete their data accordingly. This is also stated in the contact information section of this policy.
Suspension: You have the right to request us to suspend processing your personal data during the period where we examine your rectification or objection request; or when it is no longer necessary, and we must erase or destroy your personal data pursuant to relevant laws, but you instead request us to suspend the processing.
Rectification: You have the right to rectify your personal data to be updated, complete and not misleading.
Complaint lodging: You have the right to complain to competent authorities pursuant to relevant laws if you believe that the collection, use or disclosure of your personal data is violating or not in compliance with relevant laws.
HOW DO WE PROTECT VISITOR INFORMATION?
We endeavour to protect your personal data by establishing security measures in accordance with the principles of confidentiality, integrity, and availability to prevent loss, unauthorised or unlawful access, destruction, use, alteration, or disclosure including administrative safeguard, technical safeguard, physical safeguard and access controls.
Your personal information will be contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We do not use vulnerability scanning and/or scanning to PCI standards. We do not use Malware Scanning. We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
STORAGE OF DATA
We will keep your personal information in document and electronic form. We store your personal information on our company’s server hosted by Wix.
DO WE USE ‘COOKIES’?
If you disable cookies, some features will be disabled. It will turn off some of the features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders.
THIRD PARTY DISCLOSURE
We may disclose your personal data to the following parties in certain circumstances:
Business Partners: In relation with our business partners, we may disclose certain personal data to them in order to coordinate and provide our products or services to you and provide necessary information about the availability of our products or services. Our business partners use the personal data we give them as described in their privacy policies, which may include sending you marketing communications. You should read those polices to learn how they treat your information.
ADVERTISING AND MARKETING
To enable you to receive benefits from using our products or services, we use your personal data to analyse, personalise and enhance our products or services, and marketing efforts through Google. We use such information to provide you with customised and personalised recommendations for products or services we think will be of interest to you.
We do not use automated decision-making without human intervention, including profiling, in a way that produces legal effects concerning you or otherwise significantly affects you. We may send certain information or newsletter for the purpose of utilising your preference via your email. If you no longer want to receive the communications from us, you can click the “unsubscribe” link in the email or contact us through our email.
We have implemented the following:
Remarketing with Google AdSense
Google Display Network Impression Reporting
Demographics and Interests Reporting
DoubleClick Platform Integration
We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
DATA BREACH NOTIFICATION
We will notify the Office of the Personal Data Protection Committee without delay and, where feasible, within 72 hours after having become aware of it, unless such personal data breach is unlikely to result in a risk to the rights and freedoms of you. If the personal data breach is likely to result in a high risk to your rights and freedoms, we will also notify the personal data breach and the remedial measures to you without delay through our website, SMS, email address, telephone or registered mail (if applicable).
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